Warranty Info
- The warranty period for the entire board is 12 months.
- The warranty period for electrical components is 6 months, including: battery, motor, controller, and remote control.
- The warranty period starts from the date of receipt.
- If you require warranty service, please send an email to services@ridepropel.com with the following information.
- Order number or the email you used when purchasing
- Vehicle identification number
- Fault description with as much detail as you can share
- Pictures and videos can assist our engineers in analyzing the problem.
The following issues are not covered by the warranty.
- Consumable parts, such as inner and outer tires, bearings, belts, griptape, belt guards, and rubber sleeves etc., are not covered by the warranty.
- Damage to the circuit board caused by repairs, modifications, or testing not directed by Propel EV.
- Damage to the board caused by improper use, such as collision.
- Damage due to water ingress.
- Damage caused by storage inan improper environment, such as a humid, corrosive environment, etc.
- Damage caused by neglect, abuse, or other causes other than defects in materials and workmanship.
- Board stolen.
- The warning label is damaged or missing.
Order cancellation:
The order can only be cancelled if the board has not been shipped. In the case that Propel EV promises a delivery date in advance, a cancellation fee of 6% of the total transaction amount will be charged.
Return & Refund Policy:
- Returns are only available to customers in the United States and EU member states.
- You can return the board by sending a request to mkt@ridepropel.com within 7 days of receiving the board.
- We will not process returns & refunds for the following situations.
- After 7 days from the date of receipt of the board.
- Unable to provide valid purchase proof, such as order number, email, etc.
- The board has been unboxed.
- The board has been ridden and shows signs of use.
- The region is not in the United States or the European Union.
- Change of mind.
- Parts have been shipped and in transit
- Return requires you to provide the following information
- Order number or the email you used when placing the order
- Return Product Name & Quantity
- Return Reason
- Images or Videos of Products and Intact Packaging
- After receiving the return confirmation, you will receive the refund within 1-2 weeks. Please note that the refund arrival time is also affected by factors such as your bank and international transfer.
- The return shipping cost is borne by customers.
- Shipping costs and taxes (if any) will not be refunded, and a 6% handling fee of the total transaction amount will be charged.