SHIPPING AND TRACKING

Delivery details:

1) International shipping prices vary by territory, and the fees are calculated at check-out. Customers might need to pay an extra shipping fee for remote area addresses.

2) Accessories are shipped from China by air (generally will deliver in 5~10 business days).Sometimes tariffs are needed.

3) For deliveries of PROPEL EV electric skateboards:

*The following time is for reference only. Due to some situations such as holidays, pandemics, natural disasters, and logistics congestion, there might be unexpected delays

Shipping from local warehouses for in-stock models:

Warehouse Estimated Delivery Time
United States 3~7 business days
Australia 3~7 business days
European Union 3~10 business days

Shipping from China factory:

Countries and Regions Shipping Options Estimated Delivery Time
US:America SEA 25~35 business days
  AIR 12~15 business days
CAN:Canada SEA 45~55 business days
  UPS 7~15 business days
AU:Australia SEA 35~45 business days
  AIR 15~20 business days
EU:European Union SEA 45~55 business days
  AIR 15~20 business days
UK:United Kingdom SEA 45~55 business days
  UPS 10~15 business days
SEA:Southeast Asia AIR 7~15 business days
Other countries Effective transportation Please contact [email protected] 

Note: Please be aware that our international shipping rates are subject to change without prior notice. These adjustments are necessary due to the dynamic nature of the global logistics industry, influenced by factors such as fuel prices, currency fluctuations, and changes in international trade policies. Our goal is to continue providing you with reliable and efficient shipping services while adapting to these external variables.We kindly remind you, in These areas EU、CAN、UK, that customs will charge your package a certain tax if you want the board shipped by air.

How long does it take to process an order?

Please allow 1-3 business days (excluding weekends and holidays) for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible.

How can I confirm my order and get the tracking number?

Successfully placed orders will receive a basic e-mail confirmation with the order details. If you do not receive an e-email like this, please check your spam filter or contact us for confirmation.You will receive another email with the shipping tracking number 3-5 days after your order has left our offices.

Should I worry that my tracking number doesn’t update and shows only preliminary information?

No, for international deliveries, this situation is completely normal and happens on all of our deliveries. The advanced tracking on your package doesn’t begin until it has cleared your customs and been picked up by the shipping company.

How can I change my order?

If you need any assistance with your order, please contact us via [email protected] immediately. Please note that we will not be able to change your order after it is shipped.

What can cause shipment delays?

Shipment delays are normally caused by natural disasters, holidays and other logistical problems. One common one is a port being backlogged with heavy freight and slow to process.